Alan R Jca

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Verified Reviewer
| map-marker Grand Blanc, Michigan

Unable to get through to them...

Updated by user Oct 11, 2023

have been unable to get satisfaction from either Auslogics or Paddles.....both seem very hard to get through to with what seems like a simple request: "Cancel subscription". Note this does NOT include request for refund! Will wait to see of charge appears on credit card

Original review Oct 04, 2023
. Trying to head off renewal charge for a program that crashed many months ago. uninstalled asked to have automatic renewals cancelled (did NOT request refunnd)... Another renewal is due. Cannot get through to them due to requset form asking info I do not have.
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User's recommendation: Carefull. Keep copy of evertyhing, even if you think you aredone

James T Pzo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

UNABLE TO ACTIVATE PRODUCT

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Auslogics - UNABLE TO ACTIVATE PRODUCT
I purchased "Duplicate Photos Fixer" for windows along with "Duplicate Files Fixer" & was able to activate "Files Fixer" at time of download; however, after running "Photos Fixer" and waiting over an hour for the scan to complete, I found out that only 15 of several thousand duplicates could be deleted...unless I purchased the not-for-free product, which I had just purchased. But, worse yet, obtaining the key code OR making contact with customer service has proven to be, after much time & gnashing of teeth to be unattainable. I would not recommend this product to anyone.
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Loss:
$10
Pros:
  • Price
Cons:
  • Unreachable or nonexistent customer service
  • Unfathomable product activation

Preferred solution: Activation code so that I can use the product I purchased.

User's recommendation: Be very cautious. Be sure that you get Product Code (for activation) at time of purchase & test the "Fixer" on a small sample before going forward.

Marc G Cmv

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Verified Reviewer
| map-marker East Brunswick, New Jersey

Didn't accept my charge card

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I tried to upgrade to the latest version of your registry cleaner 10 for $29.95. But the upgrade charge card section would not accept my charge card. I checked with Bank of America and everything is fine on their side. Please provide help.
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User's recommendation: No big deal.

Kenneth G Vqj

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Verified Reviewer

Incorrectly Billed Twice for One License Renewal

Auslogics,

This is my SECOND email on this and consequently my patience is waning. I have been billed for one license and I have submitted the invoice in a prior email.

Thus far no one from Auslogics has even acknowledged this issue much less take action to issue a credit for one of the license charges.

Both invoices were against my credit card.

IF I DO NOT HERE FROM YOU BY END OF BUSINESS TOMORROW (I.E.

FRIDAY 12/9/2022) I WILL CONTACT Citi Bank CREDIT CARD COMPANY AND ISSUE A "DISPUTE" TO AVOID ANY PAYMENT OF THE EXTRA LICENSE - and all my on-line reviews will be composed of issues to share with all on the internet about the lack of integrity of the Auslogics company.

Please, please, do the right thing ASAP, find my two invoices and two credit charges, and issue a credit for one of these two licneses as it is in error - and we can all end this happily!

Kenneth J. Gillig

ken@***.org

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User's recommendation: Beware of Auslogics Purchasing Process - Do Not Get Charged TWICE for One License

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Ashburn, Virginia

Service poor

Auslogics - Service poor
service was not good and was actually poor. Have paid for pro 2-3 times and still does nor register.......please fix the software
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User's recommendation: be careful

Ronald M Wcl

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Verified Reviewer
| map-marker Cerritos, California

Too difficult to renew

Paid for program. Have license key. see no page to enter key. still expired. How do I get my money back?
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Preferred solution: Let the company propose a solution

User's recommendation: too difficult to renew.

Gerard v Dwg
map-marker Tilburg, North Brabant

Geen bestelling geplaast

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Beste Medewerker Ik heb geen bestelling geplaatst via mijn e-mail en weet niet waar het over gaat. Ik weet niet waar deze factuur over gaat, ik heb al heel lang geen Auslogics software meer gebruikt. Krijg te veel reclame tijdens het werken. Ik zou u willen vragen om de factuur niet aan PayPal voor te leggen, anders zal ik PayPal moeten vragen om deze terug te betalen. Met vriendelijke groet, Gerard van Heuvelen
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Pros:
  • Krijg ongevraagd verleningen

Preferred solution: Full refund

Margaret C Cst
map-marker Brisbane, Queensland

Lost my registration key number

I got a new computer and i lost my registration key/.. i have just renued my subscription.. can you help me please
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Preferred solution: Let the company propose a solution

Edward G Lcz

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Verified Reviewer

Query Paddle Net * Auslogics Great Oakley Charges on my Bank Statement

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Updated by user Aug 17, 2021

It has not !

Original review Aug 17, 2021
Two Debit Charges in the name of PADDLE NET* Auslogics have appeared on my latest Bank Statement. I cannot identify these charges or how Auslogics is involved; I have never heard of them before; Can you assist?
View full review
Loss:
$89

Preferred solution: Explanation of Paddle Net Debits on my Bank Account

Bryon S Vxk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I feel ripped off

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I have tried to contact them and the paddle company. The people that take your money. Numerous times with no response. They took my money but didn't give me my product key.
View full review
Loss:
$25
Pros:
  • It used to work
Cons:
  • Having money stolen from me

Preferred solution: Let the company propose a solution

User's recommendation: I wont deal with them again

Anonymous

Computer Locked

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I paid and downloaded their software only to find my computer locked. Tried everything to get it going but no luck. I need a bitlocker key, which may I add I cant get from either the computer vendor nor Microsoft. In the meantime there is no phone number for Auslogic and there automatic no reply emails tell you they will get onto it in a day or two. Try running your business with this lot.
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Pros:
  • Easy to use
Cons:
  • Service
Anonymous
map-marker Stockport, England

Suspect security breaches re payment Company

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Real concern raised over past year. Have a paid Boost Speed 12 Receiving emails from Paddle on behalf of Auslogics stating my renewal payment for BS11 is due at wrong date. Scam???
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User's recommendation: Be alert and double check any Paddle emails

Kuljit D Nxe

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Verified Reviewer

Buying the auslogic boostspeed program

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If I order the boostspeed program at the discounted program, does this package deal come in disc format or is it e-mailed to me to download the program into my computer? Let me know thanks
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Pros:
  • Easy to use

Preferred solution: Deliver product or service ordered

Larry S Quz

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Verified Reviewer

Refund

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I would like a refund on order 263494**-**051974 your bootspeed program is a piece of crap especially its Defrag old version back in xp days worked great Current version is a total POS
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Loss:
$30

Preferred solution: Full refund

User's recommendation: dont buy this pos

Anonymous
map-marker Jonesboro, Arkansas

Scammers

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takes your money then does not send key to unlock product to use it.sending request to have then send key does not work they say they do but it never comes to your e-mail box requested it more than 20times no key to unlock.
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User's recommendation: do not use no real way to contact them

Anonymous
map-marker Oshkosh, Wisconsin

Anti-malware purchase

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Trying to purchase software. Am trying to purchase your software because of your discount and the application states my email as invalid, not only on the check out, but also on any inquiry I enter.
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